Knowledge Base

Categories (6)

Administrative Applications and Reporting

Articles relating to Enterprise Resource and Planning (ERP) software like Workday and reporting.

Communication, Collaboration, and Events

Articles relating to Communication and Collaboration solutions like Microsoft Teams, Cisco Webex, Microsoft Outlook, telephones, and voicemail.

Computer, Software, and Printing

Articles relating to common computer, printing, and software issues and tasks.

Network and Infrastructure

Articles relating to the wired and wireless network.

Teaching and Learning

Articles relating to classroom technology, learning management systems, and training resources.

User Accounts, Security, and Access Management

Articles relating to network user accounts, resetting a password and multi-factor authentication.

Articles (1)

What are some tips for submitting a Service Desk ticket?

Details that should be included in a Service Desk ticket.