Service Offering Description
The Wireless network service offering provides device access to the College's network via a radio signal frequency. This allows untethered access to network and Internet resources from supported technology devices such as laptops and mobile phones.
Standard Features
- Datagram Transport Layer Security (DTLS Data Encryption)
- 802.1x Authentication
Roles and Responsibilities
Requester Responsibilities:
IT Responsibilities:
- Provide uninterrupted coverage across all campuses
- Stay up to date on network features and enhancements.
- Uphold usage policy
Service Audience
- Faculty, staff, and students can utilize the wireless network.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy