Virtual Private Network (VPN)

Service Offering Description

The service offering provides devices the ability to securely access College network resources across a shared or public network.  This is primarily used when a device is off-campus and the user needs access to a College hosted system.

Standard Features

• 24/7 secure access to SUNY Erie's network
• Endpoint Tunnel Configurations Based on Source Region or IP Address
• Portal Configuration Assignment and HIP-Based Access Control Using New Endpoint Attributes
• HIP Report Redistribution
• DNS Configuration Assignment Based on Users or User Groups
• Tunnel Restoration and Authentication Cookie Usage Restrictions
• Mixed Authentication Method Support for Certificates or User Credentials
• Pre-Logon Followed by Two-Factor Authentication
• Pre-Logon Followed by SAML Authentication
• GlobalProtect Gateway and Portal Location Configuration
• User Location Visibility on GlobalProtect Gateways and Portals
• Concurrent Support for IPv4 and IPv6 DNS Servers
• Support for IPv6-Only GlobalProtect Deployments

Roles and Responsibilities

Requester Responsibilities:

• Adhere to SUNY Erie's Acceptable Use Policy.
• Knowledge of ITS Services that require Virtual Private Network (VPN) and those that do not.
• Notify ITS if using Virtual Private Network (VPN) outside of the US or Canada.
• Review knowledge base article How do I install, configure and use VPN (Virtual Private Network) on a non-SUNY Erie Computer?
• Review knowledge base article How do I install, configure and use VPN (Virtual Private Network) on a SUNY Erie Computer?

IT Responsibilities:

• Assess risk and assign access accordingly.
• Assist faculty and staff with questions and troubleshooting relating to Virtual Private Network.
• Maintain Virtual Private Network client

How To Request      

• Request Virtual Private Network usage outside of the US or Canada and complete form.

Service Audience 

• Faculty and staff can utilize the Virtual Private Network service.

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).        

Response Time            1 business day

Resolution Time          4 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Acceptable Use Policy