Service Offering Description
A cloud service that provides the ability to store, share and protect your documents.
Standard Features
- File access from anywhere at any time on any device
- File sharing
- Files on-demand
- Seamless Outlook integration
- Request files from other users in a controlled manner
Roles and Responsibilities
Requester Responsibilities:
- Adhere to acceptable use policy
IT Responsibilities:
- Uphold usage policy
- Assist faculty and staff with questions relating to personal cloud storage.
- Staying up to date on product features and enhancements.
- Communicate outages and product updates.
How To Request
- Part of the Office 365 suite
Service Audience
- Faculty, staff, and students can access personal cloud storage, as long as they are a member of the organization.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy