Service Offering Description
A service offering that provides and maintains instructor stations that are used in classrooms. Teaching stations consist of a computer, projector, and controller to change inputs.
Standard Features
- Computer
- Controller
- Projector
- Speakers
Roles and Responsibilities
Requester Responsibilities:
- Provide ITS with the room location
- Provide ITS with technology needs
IT Responsibilities:
- Assess technology equipment and prioritize for updates/replacements
- Assist faculty and staff with questions relating to teaching stations
- Communicate outages and system updates
- Design system
- Installation
How To Request
- Requests are submitted by the Office of the Provost
Service Audience
- Faculty and staff can utilize teaching stations
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy