Service Offering Description
This service offering provides digital, hallway, and room clocks for time and mass notification.
Standard Features
- Mass Notification across all campuses.
- Standardized displayed time across all campuses.
Roles and Responsibilities
IT Responsibilities:
- Install digital clocks
- Repair digital clocks
- Replace digital clocks
Service Audience
- Faculty, staff, and students view the time and messages on the networked clocks
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy