Service Offering Description
The Electronic Signature service offering allows for the distribution, signature, and submission of documents by electronic means.
Standard Features
- Microsoft Office integration
- Templates
- Tracking and management
- Workflows
Roles and Responsibilities
Requester Responsibilities:
- Departments must provide justification
IT Responsibilities:
- Uphold usage policy
- Assist faculty and staff with questions relating to electronic signature software.
- Staying up to date on product features and enhancements.
- Communicate outages and product updates.
How To Request
Service Audience
- Limited departments can request electronic signature software due to licensing restrictions.
- Faculty and staff can utilize electronic signature software to complete online forms.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy