Service Offering Description
A service offering that provides self-paced video tutorials on a variety of technical and business-related topics.
Standard Features
- Targeted content
- Learning paths
- Reporting
- Certificates of completion
- Mobile App
Roles and Responsibilities
IT Responsibilities:
- Assist faculty, staff, and students with questions relating to self-paced training
- Uphold usage policy
- Supply reports
- Communicate outages and product updates
Service Audience
- Faculty, staff, and registered students can utilize the service
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy