Service Offering Description
This service offering provides technical presentations to employees or students on ITS-supported services.
Standard Features
- Customized
- In-person or virtual
- Relevant
Roles and Responsibilities
Requester Responsibilities:
IT Responsibilities:
- Provide up-to-date information
- Be professional
- Communicate clearly
- Be engaging
How To Request
Service Audience
- Faculty and staff can request an ITS presentation
- Faculty, staff, and students can attend an ITS presentation
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy