Computer Labs

Service Offering Description

This service offering provides computers for student use in classrooms.

Standard Features

• Computing device with the following software
  • Office 365
  • Chrome
  • Firefox
  • Alertus
• Computer accessories including the following
  • Monitor
  • Mouse

Roles and Responsibilities

Requester Responsibilities:

• Provide ITS with the room location
• Provide ITS with technology needs

IT Responsibilities:

• Assess technology equipment and prioritize for updates/replacements
• Design layout
• Installation of technology equipment
• Recommend computer lab layout

How To Request      

• Requests are submitted by the Office of the Provost

Service Audience 

• Faculty, staff, and students can utilize computer labs

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).        

Response Time            1 business day

Resolution Time          4 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Acceptable Use Policy