Service Offering Description
This service offering provides computers for student use in classrooms.
Standard Features
- Computing device with the following software
- Office 365
- Chrome
- Firefox
- Alertus
- Computer accessories including the following
Roles and Responsibilities
Requester Responsibilities:
- Provide ITS with the room location
- Provide ITS with technology needs
IT Responsibilities:
- Assess technology equipment and prioritize for updates/replacements
- Design layout
- Installation of technology equipment
- Recommend computer lab layout
How To Request
- Requests are submitted by the Office of the Provost
Service Audience
- Faculty, staff, and students can utilize computer labs
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy