Service Offering Description
The service offering allows users to create a web-based booking calendar to schedule and manage appointments.
Standard Features
- Online appointment booking
- Real-time appointment availability
- Outlook calendar integration including automatic updates
- Automated email confirmations and reminders
- Appointment rescheduling and cancellations
- Integration with Microsoft Teams
- 120 days of appointment history (60 days past, 60 days future)
- Unique appointment scheduling web page
- Appointment reassignment between staff members
Roles and Responsibilities
IT Responsibilities:
- Uphold usage policy
- Assist faculty and staff with questions relating to online appointment scheduling.
- Staying up to date on product features and enhancements.
- Communicate outages and product updates.
Service Audience
- Faculty and staff can utilize online appointment scheduling.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy