Service Offering Description
This service offering provides a web-based platform to develop and deliver online forms, such as surveys or quizzes.
Standard Features
- Email notifications
- Collaboration
- Shared anonymously
- Sent to external users outside the organization
Roles and Responsibilities
IT Responsibilities:
- Uphold usage policy
- Assist faculty and staff with questions relating to online forms.
- Staying up to date on product features and enhancements.
- Communicate outages and product updates.
Service Audience
- Faculty, staff, and students can utilize online forms.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy