Service Offering Description
The Portal service offering provides a secure website that provides information and documents to employees and students about college-related services and committees.
Standard Features
- Analytics
- Announcements
- Content Management
- Document Management
- Multi-Device Accessibility
- Search
- Secure Single Sign-On
- Software Integration
- User personalization
Roles and Responsibilities
Requester Responsibilities:
- Provide content
- Maintain content
IT Responsibilities:
- Create pages upon user's request
- Uphold usage policy
- Assist faculty and staff with questions relating to the portal
- Communicate outages
How To Request
Service Audience
- Faculty and staff can request a portal page
- Faculty, staff, and students can access the portal
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy