Service Offering Description
This service offering provides a platform for faculty to notify students of cancellations to instructional classes.
Standard Features
- Faculty can create a cancellation for any future class date they are teaching
- Faculty can provide additional instruction to the cancellation message
- Faculty can authorize additional employees to cancel a class on their behalf
- Students are automatically enrolled with their SUNY Erie email address
- Students are notified via email and/or text message of cancellation
Roles and Responsibilities
IT Responsibilities:
- Maintain stable server infrastructure to continue providing notification system.
- Maintain integration with ERP system as source of faculty, student, and class data.
Service Audience
Faculty, staff, and students utilize the Notify/Class Cancellations service
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).
Response Time 1 business day
Resolution Time 4 business days
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.
Institutional Policies
Acceptable Use Policy