Email

Service Offering Description

This service offering provides faculty, staff, and students with an institutional email address hosted by Microsoft Office 365.

Standard Features

• Calendar and meeting scheduling
• Contact management
• Email messaging

Roles and Responsibilities

Requester Responsibilities:

• Adhere to the Acceptable Use Policy
• Provide reasoning for a shared departmental account.
• Review knowledge base article How do I access email from home?

IT Responsibilities:

• Ensure the automated process of user creation completes daily without error.
• Manually create shared accounts for departments.
• Troubleshoot account creation issues.

How To Request      

• Request shared departmental account and complete the form.

Service Audience 

• Faculty, staff, and students receive emails.
• Faculty, staff, and students send emails.​

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 4:00 PM).        

Response Time            1 business day

Resolution Time          4 business days

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved.

Institutional Policies

Acceptable Use Policy