Submit a Ticket

Pick from our comprehensive list to request a service or report an issue:

Network and Infrastructure

Teaching and Learning

Submit a Network Issue

Submit a Brightspace Issue

Request to Add User to Online Course

Request to Copy a Course from Another Instructor

Request to Embed Librarian in Online Course

Incomplete Request

 Communication, Collaboration, and Events

Computer, Software, and Printing

Submit an Issue

Request an Event or Webex Conference

Request a Desktop Phone

Request a Webex Calling Softphone

Request to Add/Remove Phone Extension

Request Voicemail

Request to Change Caller ID

Request to Setup or Change Automated Call Handling

Request a Distribution List

Request a Microsoft Team

Request Access to Network Drive

Submit an Issue with Digital Signage

Submit a Computer Issue

Request a Computer

Request Computer Accessories

Request to Install or Remove Technology Equipment

Submit a Software Issue


Request Academic Software for Teaching

Request Administrative Software

Change Existing or Request New ImageNow Setup

Submit a Printer Issue

Request Print Credit

User Accounts, Security, and Access Management

Administrative Applications and Reporting
(Workday)

Submit an Issue

Update Network Account Name

Request Account Access

Request Guest, Generic Department, and Vendor Accounts

Request a Password Reset (Not network Account)

Request Door Swipe Access

Request Access to the SUNY Portal

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Help! I'm not sure what form to use!

 

Issue Not Listed? Submit a Ticket Here

Request for a Service Not Listed? Submit a Ticket Here

 

 

Watch the video to learn how to submit a ticket.

 
Fix an Issue Request a Service

Related Articles (1)

Details that should be included in a Service Desk ticket.

Service Offerings (2)

Fix an Issue
Use to report that something is broken.
Submit a Request
Use to request a service.